Return & Refund Policy
At DailyGlew, you have 7 days from the delivery date to request a return for our handmade rattan paper storage boxes.
Important
If a claim regarding a defective product is found to be false, we reserve the right to refuse the return request after careful consideration.
Return Eligibility
To be eligible for a return:
- Items must be in the same condition as when received, unused, with tags, and in the original packaging.
- A receipt or proof of purchase is required.
How to Return Products?
Follow these steps to return a product:
- Contact Support: Reach out to our support team to request a return. Once we receive your request, we will respond with further instructions.
- Pack Your Items: Place the rattan paper storage box in its original packaging along with a printed copy of your purchase confirmation email and the return label.
- Ship the Return: Take the package to your local post office or courier and ship it to the address provided on your return label.
If you have any questions about returns, feel free to contact us.
How to Receive a Return Label?
Return labels will be sent via email upon approval of your return request.
Damages and Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods.
- Custom products (e.g., special orders or personalized rattan paper storage boxes).
Please contact us for more information about specific items.
Exchanges
To ensure you receive the correct item, return the original item following the steps above. Once the return is accepted, you can place a new order for the replacement item.
Return Shipping Costs
Customers are responsible for the return shipping costs.
Restocking Fee
A restocking fee of $5.00 USD applies to each return.
Refunds
Once we receive and inspect your return, we will notify you about the refund status. If approved, you’ll receive an automatic refund to your original PayPal payment method. Please note that processing times can vary, and it may take 1-2 billing cycles for the refund to appear on your statement.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your PayPal account.
- Contact PayPal, as processing times can vary.
- Contact your bank if the payment was linked to a bank account.
If you still haven’t received your refund, please contact us.
Thank you for choosing DailyGlew for your handmade rattan paper storage boxes. Your satisfaction is our priority!